CCS Emergency Procedures
|
At Copernican Clinical Services (CCS), we are committed to supporting our clients and their families during mental health emergencies and crises. Our Emergency Paging Service is available 24/7, 365 days a year to ensure you have access to a licensed behavioral health professional when you need it most.
CCS Emergency Paging Service Contact: 📞 Call: (617) 244-2447 |
|
|
What information should you provide when calling the CCS Emergency Paging Service?
Please be prepared to share the following information with the operator: • Your name and the name of the client • Your phone number • Your current location • The name of your CCS clinician • A brief description of the emergency (including any risk of harm to self or others) • Whether 911 has already been contacted • If applicable, the name and location of the hospital or emergency room, and names of any providers you’ve seen |
When to call 911 first:
If you or your loved one is experiencing a life-threatening mental health emergency, call 911 immediately to receive support from police, fire, or emergency medical personnel. Once emergency responders are on-site, you may then contact CCS via the Emergency Paging Service. We will coordinate with emergency personnel to develop an appropriate plan of care. |
Understanding Mental Health Emergencies vs. Crises
|
🛑 What Is a Mental Health Emergency?
A mental health emergency is a life-threatening situation involving: • Active suicidal behavior or threats • Homicidal or violent threats toward others • Self-harm needing immediate medical care • Possession of weapons with intent to harm • Severe disorientation or loss of reality • Dangerous levels of intoxication • Erratic behavior posing a serious safety risk How to Respond: 1. Call 911 if there is immediate danger to self or others. 2. Go to the Emergency Room if urgent care is needed. If you’re unable to get there safely, call 911 for transportation support. 3. Call the CCS Emergency Paging Service after emergency responders are involved to coordinate next steps. |
⚠️ What Is a Mental Health Crisis?
A mental health crisis is a non-life-threatening but urgent situation where an individual may be: • Highly distressed, agitated, or emotionally unstable • Expressing suicidal thoughts or threats • Experiencing a worsening of psychiatric symptoms (e.g., not taking medications) • Exhibiting concerning but non-violent behavior • Engaging in superficial self-injury that doesn’t require immediate medical attention • Failing to follow treatment or safety plans • Showing significant mood swings or disruptions in daily functioning How to Respond: 1. Call the CCS Emergency Paging Service at (617) 244-2447 2. Speak with Our On-Call Clinician: A licensed professional will assess the situation, offer clinical guidance, and may contact your clinician, advise further action, or recommend a hospital visit. 3. Seek Emergency Services if Needed: If you do not receive a timely response from our paging service, please call 911 or go directly to your nearest emergency room. |
